Refund Policy

Your rights and our commitment to fair refund practices

Last Updated: March 15, 2025

1 Refund Eligibility

At sovenarithuqal, we understand that circumstances change and learning paths may need adjustment. Our refund policy reflects our commitment to fairness while supporting genuine educational engagement.

Key Eligibility Requirement: Refund requests must be submitted within 14 days of purchase for courses and within 7 days for individual consultations or workshops.
  • Course enrollment refunds available within first 14 days
  • Must have completed less than 25% of course content
  • Workshop and seminar refunds within 48 hours if not yet attended
  • Consultation sessions can be rescheduled or refunded up to 24 hours before scheduled time
  • Digital resource purchases eligible for refund within 7 days if unused

2 Refund Process Timeline

We've streamlined our refund process to be as straightforward as possible. Here's exactly what happens when you request a refund:

1
Submit Request
Contact our support team at info@sovenarithuqal.com with your refund request and purchase details. We typically respond within 4-6 hours during business days.
2
Review & Approval
Our team reviews your request against our eligibility criteria. Most straightforward cases are approved within 24-48 hours. Complex situations may take up to 72 hours.
3
Processing
Once approved, refunds are processed back to your original payment method. Credit cards typically see refunds in 3-5 business days, while bank transfers may take 5-7 business days.

3 Special Circumstances

We recognize that life sometimes presents unexpected challenges. While our standard policy provides clear guidelines, we also consider special circumstances on a case-by-case basis.

  • Medical emergencies with documentation may extend refund windows
  • Technical issues preventing course access are handled with full refunds regardless of timeframe
  • Job loss or significant financial hardship considered for partial refunds beyond standard window
  • Course cancellations by sovenarithuqal result in immediate full refunds
  • Duplicate purchases are refunded promptly once identified
Payment Method Considerations: Refunds are always processed to the original payment method. If your credit card has expired, contact us immediately as processing may be delayed while we arrange alternative refund methods.

4 Non-Refundable Items

Certain purchases and services are designed to provide immediate value and therefore cannot be refunded under normal circumstances:

  • Completed consultation sessions or coaching calls
  • Downloaded digital materials that have been accessed
  • Courses where more than 25% of content has been completed
  • Workshop attendance after the session has begun
  • Certification fees once the certification process has been initiated
  • Custom or personalized content created specifically for individual clients

However, we encourage you to reach out even if your situation involves these items. Sometimes alternative solutions like course credits or rescheduling options may be available.

Questions About Refunds?

Call us at +1 (403) 342-0150
Visit us at 310 Shawville Blvd SE #100, Calgary, AB T2Y 3S4